Mario A. Caiti
4 Daniels Farm Rd. ste 104
Trumbull, CT 06611
(203)434-2515
eMail: MarioAt (at) juno.com


SKILLS AND EDUCATION
PC:
Helpdesk Level 2
Database management: Access/ODBC, mySQL installation and reporting (academic and home use)
Powerpoint design and technical service (3 years)
Mac Studio:
pasteup and design skills incl. Photoshop (5 years), Pagemaker (2 years), Illustrator/Freehand (5 years)and related software
audio-video hardware/software for post-production:
animation, interactive media development using Flash/ActionScript (4 years)

Syracuse University 1990, BFA: Cinematography
Norwalk Community College September 2002, Technical Certification: Computer Science, C Programming concentration

PROFESSIONAL EXPERIENCE
Affinion Level 2 phone support and sales 2003-pres
Added Interactive Customer Service skill February 2006: support for financial reporting, travel sites incl. www.myCreditKeeper.com, www.cheapticketsgold.com, www.eliteExcursions.com.
Added F-Secure Support skill May 2006: full Windows support by phone or eMail related to security software package and subscription.
Added eMail correspondence to skill roster and promoted to Level 2, September 2006.

Alcone of Darien, CT Level 1 Helpdesk 11.2000-2.2001
Support in multi-platform network.
Client service and basic phone troubleshooting and analysis of Windows computers, Office applications, some specialized applications for graphics and CD-ROM publication.
Cabling, software and eMail installation and support, server issues using Linux.

William Raveis Home-Link Graphics and Administrative 3.2000-9.2000
Layout editor and administrative assistant for bulk mail and web advertising.
Photoshop and Pagemaker in Windows platform including recording automated tasks.
Edited design for www.homedividends.com
Presentation Services, Old Greenwich, CT and NY state 3.1997-9.1999
Corporate audio-visual service.
Live staging, audio and lighting: maintenance, transport and inventory of equipment. Sales, promotions and show production.

Other: Retail and Customer Service
Borders, Fairfield County, CT 4.2001-4.2006
Multimedia Sales